Cellphone Guys — Privacy Policy
cellphoneguys.com
Effective Date: June 9, 2026
CELLPHONEGUYS may send SMS/text messages to customers who opt in through our website forms or chat widget. Users opt in by checking the SMS consent checkbox when submitting their information. Message frequency varies based on repair status, appointment activity, and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
1. Introduction
CELLPHONEGUYS (also operating as "Cellphone Guys") provides phone, tablet, and electronics repair services along with phone sales, prepaid wireless services, and device trade ins. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at cellphoneguys.com, contact us through any of our channels, visit our shop, or otherwise interact with us. By using our services, you agree to the practices described herein.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including:
Name, phone number, and zip code when you submit our repair estimate form, phone sales inquiry form, or contact us through any channel
Device details such as make, model, and issue type for repair estimates
Budget and device preferences when inquiring about phone purchases
Payment information when paying for services or products in our shop
Communication records when you call, text, message, or email us
2.2 Information Collected Through SMS and Chat Interactions
When customers communicate with us through SMS, our website chat widget, or messaging platforms, we may collect:
Phone number and message metadata (time, message status)
Transcripts of conversations, including those handled by our AI chat assistant
Information voluntarily provided, such as repair details, appointment preferences, and inquiry details
2.3 Information Collected Automatically
When you visit our website, we may automatically collect:
Device and browser information
IP address and approximate geographic location
Website usage data via cookies and analytics services
3. How We Use Your Information
We use collected information to:
Generate repair estimates and respond to inquiries
Schedule and manage appointments, walk ins, and repair pickups
Notify you when your device is ready for pickup
Process payments and maintain transaction records
Send appointment confirmations, repair status updates, and service notifications
Send occasional promotional messages about offers, new services, or shop updates (only with consent)
Improve our service quality and customer experience
Comply with legal obligations and enforce our agreements
4. How We Share Your Information
We do not sell personal information. We may share data with:
Third-party service providers essential to our operations, including GoHighLevel (CRM and messaging), Twilio (SMS), Biz Voice Bots LLC (AI chat infrastructure), and cloud hosting providers
Payment processors to handle in-store and online transactions
Law enforcement or government entities when required by law or to protect our rights
5. AI Chat Interactions
Our website chat widget and SMS responses may be handled by an AI assistant (Isabella). Conversations may be recorded and transcribed for service delivery and quality assurance purposes. By interacting with our chat or messaging channels, you acknowledge that responses may be generated by an AI system. A team member is always available if you prefer to speak with a person.
6. Cookies and Tracking Technologies
Our website uses cookies, tracking pixels, and similar technologies to analyze traffic, improve performance, and measure advertising effectiveness. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain personal information and communication records for as long as necessary to provide our services, fulfill warranty obligations, maintain business records, and comply with legal obligations. You may request deletion of your data at any time, subject to any legal retention requirements.
8. Data Security
We employ commercially reasonable security measures to protect your information, including encryption of data in transit and at rest, access controls, and secure infrastructure. However, no system is completely secure, and we cannot guarantee absolute protection.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information
Opt out of marketing communications at any time
Reply STOP to any text message to opt out of SMS
Request a copy of data we hold about you
Withdraw consent for data processing where consent is the legal basis
To exercise these rights, contact us at the information below.
10. California Residents
California residents may have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be indicated by the Effective Date at the top. We encourage regular review.
13. Contact Us
For questions about this Privacy Policy, contact us at:
Business: CELLPHONEGUYS
Operating name: Cellphone Guys
Address: 12501 Burbank Blvd Suite #1, Valley Village, CA 91607
Phone: (818) 508-7777
Website: cellphoneguys.com
Email: [email protected]